Shipping + Handling
Your order will be processed within 1-3 business days from receipt of payment. Please note that we do not ship on weekends or national holidays, so orders placed within these times will be processed on the next business day. Should no one be available on arrival, Australia Post couriers will deposit the package at the nearest Post Office or collection centre.
Shipping will be added at checkout. Please ensure that the shipping address provided is current and up to date, as it is not possible to redirect the package once it has been sent. If the package has already been sent to the incorrect address it is the responsibility of the consumer to retrieve the package from that address. Please allow a period of up to 6 days for your package to arrive.
Standard shipping (2-6 days): $7
Express shipping (1-2 days) : $10
Please note that international deliveries may incur a country tax upon entry through customs. It is the responsibility of the customer to check and pay any tax pertaining to their specific country upon delivery. We recommend that you look at your country’s customs website for specific detail. Please allow a period of up to 14 days for your package to arrive.
New Zealand flat rate shipping (3-9 days): $15
International flat rate shipping (5-14 days): $25
Please note that we are unable to deliver to the following countries: Burma, Central African Republic, Cote D’Ivoire, DR Congo, Eritrea, Guinea-Bissau, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Russia, Somalia, Sudan and Syria.
For all Australian deliveries, postage will be via Australia Post.
For all International deliveries, postage may be through a variety of separate couriers. Face Australia Co will not held responsible for any faults or charges incurred through a secondary postal service. Please note that each courier company may have separate terms and conditions.
For all Australian deliveries a tracking code will be sent to the customer via email. Please allow up to 72 hours for this information to be sent.
For International deliveries, a third party courier will provide tracking information. Face Australia Co has no control over how and when this information is sent out.
All prices displayed on the Face Australia Co website include GST. The country provided in your shipping address will dictate the inclusion of GST.
All prices listed on Face Australia Co are in Australian Dollars, unless selected from the currency options. Please note that if you are purchasing from overseas, all payments will be converted into Australian Dollars.
Face Australia Co accepts VISA, MasterCard, PayPal and Direct Deposit (offline orders). FACE will appear on your bank or credit card statement.